At Soso Beauty, your satisfaction is our top priority. If you are not completely happy with your purchase, we are here to help with returns and exchanges under the conditions outlined below.

1. Return Eligibility

To be eligible for a return:

• Items must be unopened, unused, and in their original packaging.
• Return requests must be made within 14 days of receiving your order.
• For hygiene and safety reasons, we cannot accept returns on used skincare, hair care, or beauty products.

2. Non-Returnable Items

We do not accept returns or exchanges on:

• Opened or used products.
• Items marked as final sale.
• Gift cards.

3. How to Request a Return

To start a return, please contact our customer support at [Insert your email] with:

• Your order number
• The product(s) you wish to return
• The reason for your return

Once your return is approved, we’ll provide you with return instructions.

4. Return Shipping

• Customers are responsible for return shipping costs unless the item was damaged, defective, or incorrect.
• We recommend using a trackable shipping method. We are not responsible for lost or stolen returns.

5. Refunds

• Once we receive and inspect your returned item(s), we will process your refund within 5–7 business days.
• Refunds will be issued to your original payment method.
• Shipping fees (if applicable) are non-refundable.

6. Exchanges

We only offer exchanges for:

• Damaged items
• Incorrect items sent

To request an exchange, please contact us within 7 days of receiving your order. We’ll send you a replacement once we verify the issue.

7. Damaged or Defective Items

If your item arrives damaged or defective:

• Contact us at [Insert your support email] within 48 hours of delivery.
• Include a photo of the damaged product and your order number.
• We’ll arrange for a replacement or refund at no extra cost.

8. Contact Us

For any return or exchange inquiries, please contact:

Soso Beauty
Email: [Insert your support email]
Website: [https://southdiva.com/]